![]() ![]() Systems are available in full, half, rough, trim and conversion kits. System materials include PVC, ABS, Polypro and Brass. All refunds will be issued to the credit card or PayPal account you used for your purchase within 2 days after all returned items arrived at our warehouse.Dearborn Brass® Bath Waste & Overflow Products are IAPMO approved and offer excellent performance while keeping the installation fast and simple. Please contact us at returning an item to discuss shipping details. If 100 days have gone by since your purchase, unfortunately, we can’t offer you a refund. If your order arrived damaged, "Damages" section applies. All eligible returns are 100% free. Orders delivered outside the United States are not eligible for refunds. We do not charge restocking fees or return shipping fees. ![]() It must also remain in the original packaging, and the packaging must be in a perfect condition. ![]() To be eligible for a return, the item must be unused and in the same condition as you received it. Custom made items are not eligible for refunds after production has started. We can cancel your order at absolutely no cost to you before the shipping label or Bill of Lading has been created, or before production of a custom order has started. After the claim is fully processed, we ship all replacements at absolutely no cost to you. After we receive information from you about the refused delivery or concealed damage, we immediately initiate a claim with the shipping company or with the manufacturer. If there are no damages visible before opening the box, you must note " subject to further inspection may contain concealed damage ". If you notice any damage after receiving the delivery, do not throw the box away, and contact us with the photos. You must also take photos of all sides of the box and send them to us within 2 days. Your note should say " refused due to damage ". If you notice any damage or shortage of packages, you must make note of it on the bill of lading, take pictures, and refuse delivery. It is very important that you inspect the packaging of your items when they arrive and check if you received all boxes listed on the delivery receipt. We don't ship directly to Canada, but we can ship your order to the freight carrier of your choice. Please contact our customer service team to discuss the time and cost of shipping to Hawaii or Alaska. If the expected delivery date for your order would fall outside of the advertised 2-10 business day time frame, our customer service team will reach out to you to confirm if you are OK with that date.Īll estimated delivery dates and shipping costs advertised on the website apply the the Contiguous United States only. We typically deliver within 2-10 business days. Custom made products are usually delivered within 3-5 weeks. If you would not receive tracking information within six business days of your order, feel free to follow up with us at Time of Arrival: Within 1 business day from the time the item has been shipped, you will receive an email confirmation with tracking number. If the expected delivery time exceeds the advertised time frame, we'll reach out to you via email and/or phone to confirm the order. If your order is available for the delivery within the advertised time frame, we will submit it for shipment to the warehouse. After that, we double-check if all items ordered are in stock and available for immediate shipment. As soon as you place your order, you will receive a confirmation email. ![]()
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